FAQ

1. What does Basic Menswear sell?

Basic Menswear offers a curated collection of men’s footwear designed for comfort, clean style, and everyday versatility. Our products are selected for men who want practical shoes, sandals, and footwear essentials for daily wear, casual outfits, work, travel, weekends, and relaxed routines.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. How do I choose the right size?

We recommend checking the size chart on each product page before placing your order. Since sizing may vary by style, design, and fit, please compare your foot length with the size guide to choose the best fit.

7. Are your shoes suitable for everyday wear?

Yes. Many of our men’s footwear styles are selected for everyday comfort and easy styling. They are suitable for casual wear, work outfits, travel, weekends, daily errands, and relaxed everyday routines. Please review each product description for specific usage details.

8. How should I care for my footwear?

Care instructions may vary depending on the material and design. In general, we recommend keeping your footwear clean and dry, wiping it gently after use, avoiding long exposure to water, and storing it in a cool, dry place when not in use.

9. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist you, but once an order has been processed or shipped, we may not be able to make changes.

10. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Basic Menswear is not responsible for packages delivered to an incorrect address provided by the customer.

11. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to help.

12. What is your return policy?

We want you to feel confident shopping with Basic Menswear. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, unworn, clean, and returned in their original condition with original packaging when applicable.

For hygiene and quality reasons, worn footwear may not be eligible for return. Please review our return policy for full details.